Our Apparel

Urban Cryptids apparel is printed on high-quality, comfortable garments designed for everyday wear.

• T-shirts use premium Bella + Canvas 3001 blanks known for their soft feel and modern retail fit.
• Hoodies use durable cotton-blend fleece designed for warmth and long-lasting comfort.
• All designs are printed using professional direct-to-garment (DTG) printing for vibrant, long-lasting color.

No stiff prints. No bargain-bin garments.

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The Print

All designs are printed using DTG (direct-to-garment) printing with water-based, OEKO-TEX® certified inks.

• Ink absorbs into the fabric instead of sitting on top
• Soft feel — no heavy or plastic texture
• Vibrant color with proper wash care
• Designed to hold up through regular wear

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How It’s Made

Each garment is made to order and printed in the USA after you place your order.
This made-to-order process helps reduce excess inventory and supports more sustainable production.

• Printed individually to reduce waste
• No mass inventory or overproduction
• Garments are ethically sourced from trusted apparel manufacturers

This process allows us to focus on quality, not quantity.

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Care Instructions

To keep your tee looking its best:

• Wash cold, inside out
• Tumble dry low or hang to dry
• Do not iron directly on the design
• Do not dry clean

📦 Shipping Process

1. You place your order

Orders are processed once per day at 11:30 PM (Central Time).
Once processed, your order moves into production.

2. We make your item

Each item is printed to order by one of our U.S. print partners.
Production typically takes 2–5 business days.

3. We ship your order

After production, your order ships via standard shipping.

• Production time: typically 2–5 business days
• Shipping time: typically 2–5 business days

📦 Most customers receive their orders within 7–10 business days total

During busy periods or due to carrier delays, delivery may take up to 14 business days.

🚚 Please note:
Shipping to Alaska, Hawaii, Puerto Rico, and remote areas may take an additional 7–12 business days.

You’ll receive a tracking number as soon as your order ships.

4. Orders with more than one item

If your order includes multiple items, they may be produced at different locations.
This means they may ship separately and arrive on different days.
You’ll receive tracking for each shipment.

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🚚 Delays, Lost, or Stolen Packages

Once an order has shipped, delivery is handled by the carrier.
If your package is delayed, marked as delivered but not received, or appears lost, please reach out to us.

We’ll do our best to help investigate and guide you on next steps.

📧 support@urbancryptids.com

📦 Return & Refund Policy

Because each item is made to order, we do not accept returns or exchanges for incorrect size, color choice, or buyer’s remorse.

Please be sure to review the size guide carefully before placing your order.

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🔁 Cancellations

Orders may be canceled up until 11:30 PM Central Time (CST) on the day the order is placed, as long as the item has not yet entered production.

To cancel an order, please email us at support@urbancryptids.com as soon as possible.

Once an order has entered production, we’re unable to cancel or refund it.

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🔄 Returning an Order

If your order has already gone into production, it can’t be canceled. However, once it arrives, you’re welcome to return it for a refund if it’s unused and in original condition.

Here’s how returns work:

• You’ll need to cover the return shipping cost.
• We don’t provide free return labels, but we can email you a label and send a separate invoice for the cost.
• Returns must be requested within 10 days of delivery.

Once we receive the item back, we’ll process your refund.

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⚠️ Damaged or Defective Items

If your item arrives damaged, misprinted, or incorrect, we’ll make it right.

Please contact us within 10 days of delivery at support@urbancryptids.com with:

• A photo of the full item
• A close-up of the issue

Once reviewed, we will offer a replacement or refund if the issue is confirmed.

30-Day Guarantee

Step into the unknown with confidence.

At Urban Cryptids, we stand behind the quality of every item we make. That’s why we offer a 30-day satisfaction guarantee on our apparel.

If your order arrives with a defect, printing issue, or damage, simply reach out to us within 30 days of delivery, and we’ll work with you to make it right—whether that means a replacement or a refund, depending on the situation.

Because all of our items are made to order, we ask that customers carefully review sizing charts and product details before placing an order.

To be eligible for a return or replacement:

• Item must be in the same condition as received
• Item must not be obviously worn or stained
• Tags (if applicable) must still be attached

If you have any questions or concerns, email us at support@urbancryptids.com. We’re always happy to help.

Your curiosity matters—and so does your experience.