30-day Guarantee
30-Day Guarantee
Step into the unknown with confidence.
At Urban Cryptids, we stand behind the quality of every item we make. That’s why we offer a 30-day satisfaction guarantee on our apparel.
If your order arrives with a defect, printing issue, or damage, simply reach out to us within 30 days of delivery, and we’ll work with you to make it right—whether that means a replacement or a refund, depending on the situation.
Because all of our items are made to order, we ask that customers carefully review sizing charts and product details before placing an order.
To be eligible for a return or replacement:
- Item must be in the same condition as received
- Item must not be obviously worn or stained
- Tags (if applicable) must still be attached
If you have any questions or concerns, email us at support@urbancryptids.com. We’re always happy to help.
Your curiosity matters—and so does your experience.