Returns
📦 Return & Refund Policy
Because each item is made to order, we do not accept returns or exchanges for incorrect size, color choice, or buyer’s remorse.
Please be sure to review the size guide carefully before placing your order.
🔁 Cancellations
Orders may be canceled up until 11:30 PM Central Time (CST) on the day the order is placed, as long as the item has not yet entered production.
To cancel an order, please email us at support@urbancryptids.com as soon as possible.
Once an order has entered production, we’re unable to cancel or refund it.
🔄 Returning an Order
If your order has already gone into production, it can’t be canceled. However, once it arrives, you’re welcome to return it for a refund if it’s unused and in original condition.
Here’s how returns work:
- You’ll need to cover the return shipping cost.
- We don’t provide free return labels, but we can email you a label and send a separate invoice for the cost.
- Returns must be requested within 10 days of delivery.
Once we receive the item back, we’ll process your refund.
⚠️ Damaged or Defective Items
If your item arrives damaged, misprinted, or incorrect, we’ll make it right.
Please contact us within 10 days of delivery at support@urbancryptids.com with:
- A photo of the full item
- A close-up of the issue
Once reviewed, we will offer a replacement or refund if the issue is confirmed.